Extensions just the ticket for driving licensing

A trial queue ticketing system for driving licensing-related services implemented at the Kowloon Licensing Office will be extended to other licensing offices in Admiralty, Sha Tin and Kwun Tong from March 13, the Transport Department said.

The new arrangement means people no longer have to queue for a long time and will improve the office environment.

It said yesterday applicants wanting driving licensing services and driving tests will be required to obtain a same-day queue ticket for counter services if they have no prior appointment made online or by phone.

It added that 980 same-day queue tickets will be distributed every working day among the four licensing offices at 9am and 2pm, with more than 400 going to the Admiralty one, 300 to Kowloon and 120 each for Sha Tin and Kwun Tong.

"People can check the latest queue ticket numbers being distributed and call at the licensing offices by scanning the QR code on the ticket or via the TD's website, return to the licensing office in a timely manner and follow the instructions of staff to join a designated queue for counter services."

All services will remain the same apart from replacing walk-in counter services with those made possible by queue tickets.

"Those who can't get a ticket or do not have an appointment can submit driving licensing-related applications through non-counter channels, such as online or drop-in boxes," the department said, with a spokesman adding that it has been encouraging the public to use online licensing services as much as possible so that they can submit applications anytime and anywhere without the need to visit the offices in person.

"The TD, in general, completes processing within 10 working days and sends the licenses or permits to the applicants by registered mail. To cope with the anticipated increase in the number of applications received online or through drop-in box, the TD will strengthen its manpower to process them," he said.