Transport department resolves 40pc of last year’s complaints through mediation 

The Transport Department resolved nearly 40 percent of the 194 complaints it received last year through mediation, according to a statement on its official social media account.

The majority of these complaints involved various types of licenses, transport facilities, and the performance of transport service operators.

The department highlighted an issue where residents missed application deadlines for the "Northbound Travel for Hong Kong Vehicles" scheme after renewal notifications were diverted to spam folders. 

In addressing the issue, it has optimized the process by sending SMS reminders in addition to email notifications.

Regarding passenger dissatisfaction with specific green minibus routes, the department stated that it conducts immediate follow-up investigations.

It requires operators to implement improvements and has pledged to continuously monitor their performance, regularly disclosing follow-up actions to maintain transparency.

The department also pledged to address complaints proactively through early intervention, while expressing gratitude to the Office of the Ombudsman for its assistance in mediation.