AI assist for docs to save time on reports

Cheng Wong

Six public hospitals will begin trials of generative artificial intelligence for writing medical reports next month, according to Hospital Authority chief executive Tony Ko Pat-sing.

Ko said HA is aiming to fulfill 80 percent of medical report requests within eight weeks and believes generative AI will significantly expedite this process.

The initiative is part of a broader effort to implement the 31 recommendations from the review committee on the management of the public hospital system.

HA yesterday outlined its commitment to enhancing medical technology, prioritizing employee and patient feedback, and improving service quality and safety.

Ko indicated that many of these initiatives will be completed or initiated within six months, with updates on progress to be shared with the public.

To improve patient access to medical report services, the authority plans to introduce electronic applications and payments through the HA Go app.

The first phase will target patient-initiated requests for medical reports, set to launch in the 2025-26 fiscal year, with applicants receiving confirmation that reports are expected within eight weeks.

Ko highlighted the advantages of AI in saving doctors' time and ensuring consistency in medical records and report formats.

Trials will take place at Princess Margaret Hospital, Caritas Medical Centre, United Christian Hospital, Tseung Kwan O Hospital, Queen Elizabeth Hospital, and Tin Shui Wai Hospital.

Previously, doctors had to manually search for records of surgeries and tests when writing reports.

With AI, relevant clinical information can be quickly located and drafted.

"Generative AI can significantly reduce the time needed to find results, allowing doctors to draft a brief summary and let the system assist in completing the report," Ko said.

He assured that all reports will be thoroughly checked and authorized by doctors themselves, ensuring accuracy and accountability.

Ko said the generative AI system was developed internally by HA, with robust measures in place to secure personal information.

HA is also fostering a "dare to speak out" culture by encouraging staff to use the self-developed instant messaging app, "HA Chat," to share their opinions or report issues to any HA employee or department.

When asked how to protect employees who speak out, Ko said they can choose to express their opinions either publicly or anonymously, with multiple channels and methods available.

Ko added that sharing feedback through the app is designed to ensure prompt follow-up and enhance team spirit.

He assured employees there is no need to worry about negative consequences.

cheng.wong@singtaonewscorp.com