Ombudsman launches probe into AFCD’s dog licensing procedures

The Ombudsman, Jack Chan, announced on Friday the initiation of a comprehensive investigation into the Agriculture, Fisheries and Conservation Department’s (AFCD) dog licensing and renewal processes, following a public complaint about unclear requirements and insufficient communication. The investigation aims to improve services for the city’s growing number of pet owners.

The Ombudsman announced today a full investigation into the procedures and mechanisms used by the Agriculture, Fisheries and Conservation Department (AFCD) for handling dog license applications and renewals in Hong Kong. 

This move comes in response to a public complaint highlighting issues with the licensing process, which is mandatory for all dogs aged five months or older under the Rabies Regulations. 

These regulations require dogs to be licensed, vaccinated against rabies, and microchipped, with services provided at AFCD’s Animal Management Centres.

The investigation was prompted by an incident where a dog owner, whose pets were already microchipped, visited an AFCD center to apply for their first dog licenses. 

Upon arrival, the owner was informed of a new requirement to provide proof of the dogs’ legal origin, such as a pet shop receipt or vaccination record. 

Unprepared for this rule, the owner had to return home to gather the necessary documents before completing the application. 

The complainant noted that the AFCD failed to adequately explain the reasoning behind this new requirement and that information about it was not readily available on the department’s website.

Chan emphasized the importance of clear and reasonable procedures as pet ownership becomes increasingly common in Hong Kong, aligning with recent government initiatives to foster a pet-friendly culture, as outlined in the Chief Executive’s 2025 Policy Address. 

With society moving toward greater pet inclusivity, the AFCD’s role in ensuring straightforward licensing, vaccination, and microchipping processes is critical to preventing rabies outbreaks and ensuring dog owners meet their responsibilities. 

The investigation aims to identify shortcomings in the current system and propose improvements to better support dog owners in caring for their pets while safeguarding animal welfare.

The Ombudsman’s office is seeking public input on the matter and has invited written submissions to be sent by November 17, to help shape recommendations for enhancing the AFCD’s services.