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The exchange for misprinted Coldplay concert tickets in Kai Tak began on Monday, with many fans criticizing the inconvenience and speculating the mix-up stems from a misallocation of VIP standing seats priced over HK$2,000.
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Ticket holders arrived at a designated exchange point in Tsim Sha Tsui around 9am to register their old tickets with staff. Once their information is uploaded to the system, fans can use self-service kiosks to collect their new tickets.
A local fan surnamed Cheung commented on the mistake as careless for a mega event, highlighting the inconvenience of the in-person exchange process.
A Shenzhen fan Li, who purchased four tickets, believed the misprint mishap was minor as the ticket numbers and entry times were still correct on his HK$1,399 standing ticket.
However, he pointed out that people traveling from other cities face higher accommodation and transportation costs than the HK$150 service fee refund, making it a waste of time and money.
Another mainland fan surnamed Ding commented that while the exchange process was relatively simple, such significant mistakes should not have occurred.
Meanwhile, some ticket holders complained about the slow manual ticket exchange process, with waiting time exceeding an hour.
Following the incident, Secretary for Culture, Sports & Tourism Rosanna Law Shuk-pui stated the government has requested the ticketing platform Cityline to explain and apologize to the public, as well as offer remedial measures.
Since there is still some time before the April show, Law noted the department will closely monitor the situation and make additional requests if necessary.
Cityline previously announced the misprinted HK$1,399 standing tickets were voided due to “discrepancies” in printing, affected customers can exchange their tickets at nine designated points in Guangzhou, Shenzhen, and Hong Kong by April 7, or at the Kai Tak Sports Park before the concert, with a refund of the HK$150 service fee.
According to the Consumer Council, around 25 complaints over the incident were received at 11am on Sunday.
