Alibaba sites hit by glitches amid shopping festival

Himo Liu

Several sites under Alibaba (9988), including Taobao, Xianyu, Alibaba Cloud Drive and DingTalk, were reported to be experiencing operational issues, according to mainland media.

Reports indicate that users on social media platforms have provided feedback about malfunctions in Taobao, Xianyu, Chinese largest secondhand trading application, and Alibaba Cloud Drive.

Some users experienced error codes or blank screens on their shopping pages, while others mentioned that their shopping experiences remained unaffected.

In an official DingTalk group related to Alibaba Cloud's customer service support, administrators issued an announcement stating that, starting from 5.44pm yesterday, there were anomalies in accessing Alibaba Cloud's product console and application programming interfaces calls.

Alibaba Cloud engineers are currently urgently intervening and investigating the issue.

And for the Double 11 or Singles Day shopping festival, some users have reported issues with payments on Taobao.

Around 9.00pm, Alibaba Cloud announced that all affected cloud products have been restored. Due to the malfunction, there may be a delay in the push of certain cloud product data, such as bills, but it does not affect business operations.