Uber rolls out rides for HK pets and owners

Pet owners and resucers are being offered rides to the vets, or to the park, in a service rolled out by Uber in Hong Kong from Friday.

Hong Kong will be the second market in Asia Pacific to welcome Uber Pet, following the US, Australia and New Zealand. Riders who choose Uber Pet will have to pay a HK$20 surcharge.

Riders with their service animals are free to continue to select any other Uber rides options that suit their needs, at no extra cost, Uber says.

Estyn Chung, General Manager of Uber Hong Kong said, over the past six years, Uber products have evolved to keep up with demand. “We have the technology and capability to build programs that accommodate unique needs for those who choose Uber, and Uber Pet is just one example where we are extending convenience in different ways for our local community.

“We are always looking for ways to serve Hong Kongers, and this time we’re glad to extend our reliable rides options to pet owners, as well organizations such as Hong Kong Dog Rescue and its volunteers, who are tirelessly caring for and rehoming dogs.”

Sally Andersen, Founder and Chairperson of Hong Kong Dog Rescue said: “Pets are integral family members, and we are happy to see Uber Pet launching in Hong Kong to provide a much needed service. Our volunteers who spend the day ferrying dogs between homing centers, foster homes, and vets can now have an additional transport option to choose from. It is also good news for our future adopters, who can easily request a comfortable ride to bring their new family member home.” 

Riders with service animals can choose any other options at no additional surcharge, but Uber encourages riders to choose 'Assist' and get the appropriate assistance. Uber also encourages riders to contact the driver-partner once being matched, to inform that a service animal is being brought aboard.