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Serious healthcare complaint ignored for 15 years triggers ombudsman probe
05-11-2025 15:55 HKT
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Following recent controversy over a 16-year delay in handling a medical complaint, the Medical Council is facing scrutiny for its handling of a four-year-old case that has left a man in a coma.
Speaking to the media, the complainant stated that his younger brother, Chan, has remained in a coma since 2021 after undergoing a gastrointestinal endoscopy at a Mong Kok clinic.
Despite the family's suspicion of anesthesia-related brain hypoxia, an independent expert assessment led the Medical Council to conclude that the two involved doctors' management was appropriate and to take no disciplinary action.
While the complainant pointed out two versions of the anesthesia records containing discrepancies, she stated that the Medical Council failed to refer the matter to its investigation panel.
Disappointed with the Council's response, the complainant feels that the Medical Council has treated the situation dismissively and has not adequately addressed the inconsistencies in the anesthesia records.
The Society for Community Organization, which is assisting the family, has condemned the Council's approach, noting the inconsistent documentation from the endoscopy centre is a major red flag.
The association also revealed plans to support the family in applying for judicial review and pursuing civil claims against the involved parties.
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