With a goal to help business operators adjust to the new normal amidst the pandemic, Avaya – a leading company in providing business communication solution – is dedicated to assisting organizations to overcome tech hurdles.
Eric Lai, Country Manager at Avaya, pointed out that, since COVID-19, the number of work-from-home staff has increased from a single-digit percentage to an average of 30 percent. Keeping up with the ever-advancing technology, Avaya constantly upgrades its Unified Communications system to support the finance sector and various business fields, whilst making use of Speech-To-Text (STT), Text-To-Speech (TTS) and Artificial Intelligence (AI) on business communication.
To remove customers’ concerns with system support and system upgrade, Avaya has launched Avaya OneCloud with the focus on three areas, Unified Communications-as-a-Service (UCaaS), Contact Center-as-a-Service (CCaaS) and Communications Platform-as-a-Service (CPaaS).
Meanwhile, the new Contact Center technology enhances users’ experience by integrating Chatbox and Virtual Agent to assist in hotline work distribution. It can help address the problem of staff shortage, and, in the longer term, introduce security for operators to work from home.
As a distributor of Avaya’s Hong Kong and Macau division, Sen Spirit Technology leverages its cloud marketing and service experience to help enterprises of different sizes to make the best use of Avaya’s business communication solutions.
Avaya
Email: hkenquiry@avaya.com
Website: https://www.avaya.com/en/
