Hong Kong Electric (HK Electric) has been honored with the prestigious Outstanding Gold Award at the Privacy-Friendly Awards 2025, organized by the Office of the Privacy Commissioner for Personal Data (PCPD). The accolade recognizes the company’s strong commitment to safeguarding customer data and maintaining robust privacy governance.
Attending the award ceremony on behalf of HK Electric, Operations Director Raymond Choi emphasized the company’s dedication to data security.
He stated that with nearly 600,000 customers relying on their services, protecting personal data is a fundamental responsibility.
He also mentioned that the company validates the company's privacy management efforts and reinforces their pledge to uphold the highest standards in data governance while delivering reliable electricity services.
To address emerging challenges, including advancements in artificial intelligence, HK Electric has strengthened its privacy and cybersecurity measures. The company adopts a multi-layered approach, focusing on people, processes, and technology to ensure data confidentiality and system integrity. Regular staff training, phishing simulations, and awareness campaigns help foster a culture of privacy vigilance across the organization.
Technologically, HK Electric employs advanced security controls and real-time monitoring to defend against cyber threats.
Since 2020, the company has implemented a structured Privacy Management Programme, supported by a dedicated Data Protection Officer and specialized teams overseeing customer and employee data.
Annual reviews and risk assessments ensure ongoing compliance with legal requirements and industry best practices.
The award highlights HK Electric’s leadership in responsible data stewardship and reaffirms its commitment to protecting customer privacy in an increasingly digital world.
