Insured eager to use tech, survey says

Business | 5 Aug 2020 5:14 pm

People in Hong Kong with insurance policies are adopting healthier lifestyle habits to improve their physical health and mental well-being amid the anxiety and disruption caused by the coronavirus pandemic, while showing far greater willingness to use digital technology, according to a survey by an insurer.

The Manulife Asia Care Survey covers 2,400 insurance policy owners across eight markets, including 300 in Hong Kong. The survey looks at the pandemic’s long-term impact on local economies, personal wealth, and insurance buying habits.

All Hong Kong respondents expressed concern about the pandemic’s long-term impact on the local economy and their own personal wealth, said Manulife. The survey also shows that respondents significantly increased their use of e-commerce, online and digital services for finance, shopping and news.

“In Hong Kong, we see a far more discernible health consciousness among the public than before, especially for those who are insurance owners,” said Damien Green, chief executive of Manulife Hong Kong and Macau. “The survey findings also support the development of more digital platforms and tools for the Hong Kong people as the use of digital has risen dramatically during the coronavirus outbreak.”

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