Royal plaza hotel in Hong Kong has new guest service staff members and not only are they cute but they are also very practical too.
Created by local start-up BluePin, the guest service robots aim to enhance guests' experience by shortening their check-in waiting time, and relieve the pressure on their human counterparts.
The pandemic has brought changes to visitor demographics - fewer tourists and more locals doing staycations.
Not only does this mean people are all checking in at the same time, the staff also have to ensure health declaration forms are filled up.
"The daily average occupancy rate of Royal Plaza Hotel exceeds 80 percent, and there are often queues in the hotel lobby during peak hours," said hotel manager William Chan.
"We hope to smoothen the check-in process by introducing new technology. Our frontline staff can be more focused on providing customized service."
The robots are installed with an Internet of Things micro-location system which enable them to identity documents, check and process payment, deliver room keys and move freely without any border restriction concerns.
Guests who have completed the online pre-arrival registration can check in through the Robotic Express Service located in the lobby. Pre-registered guests will also receive a key pick-up QR code to scan when they have arrived and receive their hotel key from the robots.
The robots can also go directly to the conference venue or private meeting rooms to register and distribute room keys for business guests, allowing VIPs to keep their privacy and other guests to maintain flexibility in their schedules.
The tailormade robots won the silver medal at the Inventions Geneva Evaluation Days 2021 - one of the most prestigious invention exhibitions in the world.
Website: www.royalplaza.com.hk
ivy.ong@singtaonewscorp.com
