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Thai Prime Minister Thaksin Shinawatra, above, speaks
at the launch of the Thailand Elite Card AP
Even those rich enough to have bought a Thailand Elite Card are too embarrassed
to talk about it. And even after it was put on the market a year ago with overt
government backing - including the imprimatur of Prime Minister Thaksin
Shinawatra - not even the government bodies responsible for the card want to
talk about it now.
Launched with great fanfare ahead of Thailand's hosting of last October's Apec
(Asia Pacific Economic Co-operation) summit, the card confers exclusive
benefits such as discounts on spas, a fast-track line at airport check-in and
business introductions for "VIP foreigners who have high purchasing power'' and
want to buy into what promotional materials say is the world's first
`countrywide country-club''.
Costing US$25,000 (HK$195,000) each, the Elite Card promised a whole new level
of service and special perks, backed by powerful government support for
self-identified "high-quality tourists'', in contrast, presumably, to the
hordes of downmarket visitors already spending their vacation dollars in
Thailand
But the golden bloom logo - the pat bok, or ceremonial palm-leaf fan
which "has been reserved throughout Thai history to designate VIPs'', according
to the Elite Card website - is already looking tarnished.
The reason, at first, appears to be an unpaid bill for Elite Card advertisements
broadcast on CNN. Local news reports say this amounts to 140 million baht
(HK$26.29 million). There's no problem in paying the bill, officials say, but
it's a puzzle how the spending was authorised.
An investigation was launched. Three current and former directors of Thailand
Privilege Card (TPC), the company set up by the government to run the Elite
Card, are being questioned about the advertising expenditure in an inquiry
expected to last several months. Six resignations from the board of the
state-owned TPC have now left it temporarily without a quorum and Tourism
Authority of Thailand governor Juttamas Siriwan has disclaimed responsibility.
After local papers claimed that "a minister'' had authorised the ads, it's
become unclear whether an investigation is ongoing, or even if talks are under
way about better management of TPC.
Requests to TPC for interviews and information went unanswered.
The professionally charming people answering the phones at the TPC office say:
"We really can't answer this, maybe later''.
A quick peek behind the gauzy golden image used on its website and brochures
shows the Elite Card concept faces bigger hurdles than a few unpaid bills.
Early targets of one million members have been revised downward; insiders
suggest 10 per cent of that would be more realistic. The hope is that marketing
agents for the card in Europe and East Asia - including Hong Kong - will
collect at least 2,000 new members each over the next few years.
So far the website says that 660 people have signed up - and some of those
members were given their cards free as a promotional gesture.
One person quoted as a satisfied backer of the card in promotional materials was
contacted and said he had not said anything about the card recently and was
unaware that his name was being used for promotion.
"I certainly wasn't so stupid as to buy one,'' he said when asked if he was an
Elite Card holder.
It was an exciting idea at first, not least because it was widely seen as the
brainchild of Prime Minister Thaksin, a leader who has shown that he is not
scared to think outside the box. At one level, the reasoning seemed sound:
Thailand is a massively popular destination for tourists not least because it
is cheap, but the country wants to encourage and keep a higher net worth type
of customer.
For many Thais, the country's image as a destination for sleazy sex tourists is
demeaning. Changing the country's image and enhancing the brand that is
Thailand was one reason for the card.
What better way to enhance the brand than to offer the extra-rich traveller
membership in an exclusive club which promised all the benefits they could ever
dream of?
For some potential card-buyers, these are tempting: Five-year tourist visas
instead of the month or three offered at the airport to ordinary people; a
special Immigration channel so that even baggage collection is taken out of
your hands; access (often at a discount) to top golf courses, hotels, spas,
restaurants, shows and more; and, the "right to own land'' in Thailand.
"For members combining business with pleasure, the call centre will assist in
any way it can in co-ordinating with government departments, such as the Board
of Investment and the Department of Export Promotion, as well as assist its
members with arranging meetings with high-level government officials,'' states
the Elite Card promotional material.
It continues: "Due to its strong ties to the Thai government, Thai Elite
members have this unique edge over other visiting business people.''
Said one veteran foreign businessman in Thailand who asked not to be named:
"Some of the offers are quite good if you're rich and you travel often to
Thailand.
"Friends of mine liked the ease of getting through the airport. But the real
thing was the right to own land.''
Not so. Thai law still prohibits the ownership of Thai land by foreigners, so
this promise of the Elite Card was flawed from the first.
One business consultant involved in trying to sell the card explained that all
the Elite Card could do was save on a tax bill. Thai law already allows
foreigners to buy condominiums (that means an apartment, but not the land it is
on), and many foreigners "buy land'' through a majority-Thai-owned company.
VIPs or not, Elite Card members have to follow the same laws in the end. The
only difference is that when a card holder eventually chooses to sell the land,
that sale will be seen as a sale by an individual rather than by a corporation,
making it liable for lower tax.
The five-year tourist visa also sounds good too - except that again, Thai law
interferes and requires Elite Card members, just like any other foreigner in
Thailand, to report to an Immigration office every 90 days.
As for the golf courses, news reports say TPC has cancelled its golf
course-building and expansion plans around the country. Card holders do get
privileged access to some existing courses, however.
A key card benefit remains having just one number to call to arrange everything
one wants in Thailand, from cars to roses to dinners and appointments.
Additional scepticism exists in some quarters about some of these promises
because any rich person staying at a top hotel in Thailand can enjoy such
benefits through the concierge and guest services. Even non-rich people can
have their own cars and drivers, and can hire fixers of many kinds.
"I think you have to distinguish between the rich and the super-rich,'' said the
businessman. "The idea I think is to reach those rich people who are not yet at
the level where everything happens for them automatically.
"Initially, I thought it was a good deal. But then for golfers, I think they are
going to play where they want to play with or without this card so that special
access is not of any use.
"I know one guy who bought the card but I reckon he'd be embarrassed to talk to
you about it.''
Tourism experts and company managers who have acted as agents for the Elite Card
insist the idea was novel and exciting. Only one other precedent can be
recalled. This is a privilege offered in China where, for about US$5,000,
fast-track passage through the airport and Immigration in Beijing is offered,
said one agent.
But opinion remains divided as to whether a market exists for the concept large
enough to make it viable in the long term.
"I must admit, we haven't been selling them very hard,'' said one authorised
agent for the cards. "We feel that because the concept of TPC is still new it
has some bugs that need ironing out.'' An editorial in The Nation newspaper
argued that the card should be dropped and the TPC wound up before any more
time and money is wasted on an interesting idea which did not work.
"The whole episode [over unpaid advertising bills] has severely damaged the
reputation and image of the Elite Card,'' it said.
"If the Elite Card scheme were a normal business, it would have been shelved a
while ago, or at the very least its business plan would be radically revised
for the company to stay competitive.
"But since this project was the brainchild of the Thaksin government, nobody
seems willing to stand up and admit that both the concept and the execution
have flopped,'' The Nation said on October 14.
Not everyone has written it off, though.
"Some people out there really do want a special membership status which tells
them - and others - that they're rich and of high status,'' a card agent said.
"I'm sure everything will be all right. It will all carry on,'' added one
cheerful worker at the TPC office.
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