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The rivalry of American company eBay with homegrown Taobao - started by local
entrepreneur Jack Ma as an extension of his Alibaba B2B marketplace - is
increasingly fierce.SIMON SONG
eBay says its partner PayPal electronic payments unit produces 21
percent of its revenue, and the arrival of a localized PayPal service typically
accelerates the use of the local eBay site.
The online auction giant would seem to have every incentive to introduce PayPal
to China, which is already its third biggest market outside North America in
registered-user terms.
So why is it taking so long?
eBay's most senior executives have talked frequently about bringing PayPal to
China. There was even a plan to launch it in the first quarter of 2005, but the
closest any company spokesman will come now to making a commitment is ''by the
end of this year.''
Some observers suggest that eBay's Western ways are just not well adapted to the
Chinese reality. The company may have failed to reckon with an ingrained
reluctance on the part of Chinese consumers to part with money before goods are
received.
eBay entered the mainland market by acquiring Eachnet in July 2003. Since then,
much of its original management team has been replaced by staff from eBay
Taiwan. The newcomers include the key man at eBay China, chief operating
officer James Zheng.
The idea is to have people of Chinese culture, but steeped in Western management
philosophy, running the operation. But even Taiwan may be too different from
the mainland to allow for an easy transfer of expertise.
''eBay is struggling in the China market. It is not as easy as they thought,''
said TR Harrington, a partner in Shanghai-based Mithras Consulting Group.
The American company's rivalry with homegrown Taobao - started by local
entrepreneur Jack Ma as an extension of his Alibaba B2B marketplace - is
increasingly fierce. Softbank, the high-powered Japanese technology investor,
is one of Taobao's backers.
The online auction market is growing fast. Last year, according to market
research firm iResearch, it rose by 217 percent to 3.4 billion yuan (HK$3.2
billion); by 2007, it is expected to reach 21 billion yuan.
At the end of 2004, iResearch estimated eBay's share of the Chinese market at 65
percent, versus Taobao's 29 percent. 1Pai, a joint venture between Yahoo! and
Sina, was a distant third.
Recent figures from the top two firms suggest Taobao has greatly improved its
standing since.
eBay China said its total transaction volume in the first quarter this year was
820 million yuan and Taobao claimed volume of 960 million yuan.
Though eBay levies listing fees, it slashed them in May to halt the loss of
market share to its rival's free service. For an item priced at 100 yuan, for
example, eBay now charges one yuan where it charged two yuan before.
The American firm has also raised its marketing and promotion efforts. Earlier
this year, it said it would spend US$100 million (HK$780 million) to develop
the market in China.
The battle lines have been drawn to include online payments which, apart from
the role they play in auctions, are also a potentially lucrative form of
stand-alone business.
While eBay marked time with PayPal, Taobao launched its own payment solution,
AliPay, last October.
``AliPay's entry is driven by a local China strategy, based on strong
relationships, and that is driving faster market penetration,'' said
Harrington.
While AliPay is still small, processing only about US$12 million of transactions
a month, it is the first online payment program in China to be well accepted by
consumers. And 79 percent of the sellers in Taobao recommend it, according to
the company.
``It is just beginning,'' said Porter Erisman, vice president of Alibaba. Where
AliPay was initially reserved for transactions on Taobao, merchants with their
own online stores can now use it to accept payments and make transfers.
Erisman is confident that, even after PayPal comes to China, AliPay will
preserve its dominance. ``PayPal depends a lot on credit cards, which are not
widespread in China,'' he said.
In places where the online auction industry is more mature, the buyers' and
sellers' past transaction records as posted on the bidding site are generally
deemed sufficient to establish the trustworthiness of the parties.
This is not the case in the mainland. Lack of trust is a key issue in Chinese
commercial society, and one that, according to Erisman, PayPal fails to
address.
The problem is not a lack of payment infrastructure, for most banks offer online
banking and funds transfer services.
Rather, it is settlement risk. Buyers don't trust sellers to hand over the goods
any more than sellers trust buyers to hand over the money.
To help overcome these mutual suspicions, AliPay is set up as an escrow account.
The money the buyer pays in is not allowed to leave the account until the goods
have been received. The process usually takes two weeks. In a dispute, the
buyer can stop payment.
PayPal, on the other hand, is fast and easy to use, but it doesn't address
settlement risk. Its secure payment platform keeps personal data safe and
allows money to pass smoothly from one account into another. But there is no
way to stop a seller from running off with the money before delivering the
goods.
iResearch analyst Kelly Huang said building up trust is essential for the online
auction business to grow in China, and escrow accounts are probably the way to
go.
In a survey iResearch conducted last year on the behavior of Internet users in
China, the three main reasons cited for not taking part in online auctions were
inability to judge product quality, risk and a lack of reliable information
online.
In response to AliPay, eBay in November launched an escrow service in China
called An Fu Tone. It said it is gaining acceptance, though it declined to
reveal transaction volumes.
eBay chief executive Meg Whitman is scheduled to visit China this summer, and
the delayed launch of PayPal is expected to be on her agenda.
Consultant Harrington said that, settlement concerns aside, PayPal may also have
been caught offguard by the vagaries of China's ``rapidly evolving'' regulatory
climate.
``As compared to PayPal's introduction in Europe, China is taking longer.
However, that does not seem to have been expected,'' he said.
In Europe, the process is much simpler. PayPal is licensed by Britain's
Financial Services Authority, which granted it the status of ELMI, or
electronic money institution.
The laws governing ELMIs are set out in the European Union's e-money directive,
which has been incorporated in the national laws of the member states.
As yet, it is unclear how PayPal will be regulated in
China.sherman.so@singtaonewscorp.com
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