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Hong Kong destinations such as Ocean Park are at the forefront of making the
most of the huge potential of mainland tourists. eLong chief executive Justin
Tang, says it has a US$130 million war chest, double that of Ctrip, after
Barry Diller acquired a majority stake in the company to challenge Ctrip's
dominance of the China Internet travel market. Diller's Expedia is already
carrying hotel room inventory from eLong. BLOOMBERG/STAFF PHOTO
Since its founding in 1999, Ctrip has pretty much had its own way in
China's virgin online travel market.
The Shanghai-based company has easily outdistanced its principal competitor
eLong, established the same year, in market share, profitability and, now that
both are listed on Nasdaq, market capitalization.
If nothing else had changed, Ctrip's management would probably be feeling
complacent. Instead, they have a fight on their hands, and one of the most
aggressive Internet companies in the United States is supplying their rival
with ammunition.
Late last year, Barry Diller, the former studio head turned Internet mogul, and
his InterActive Corp acquired 52percent of eLong.
Where the story line had been Ctrip versus eLong, it suddenly became Ctrip
versus Expedia, InterActive's prize asset, which is billed as the world's
largest online travel site.
Financial results for the fourth quarter confirmed Ctrip's continuing domination
of the Chinese market. It posted a profit of 41.6 million yuan (HK$39.2
million) on revenue of 98.5 million yuan. For the same period, eLong suffered a
loss of 10.9 million yuan on revenue of 40.3 million yuan.
But the new US owner is already making its influence felt on eLong.
Justin Tang, chief executive of eLong, says his company has begun supplying some
of the Chinese hotel inventory in Expedia. It has also entered into an alliance
with Visa, becoming the first Chinese online travel site to accept payment by
credit card.
And to challenge Ctrip's lead in the number of guaranteed rooms on offer to
customers, it has begun to function as a hotel ``consolidator,'' buying up
room-nights that hotels would otherwise have a hard time selling and flogging
them at reduced rates to travel agents and consumers.
Tang acknowledges that the Western ``best practices'' borrowed from IAC were
long overdue.
``We have learned how to design a more user-friendly Web site, how to optimize
our search engine and how to build a flexible technology platform, which are
the keys to a successful online operation. We have also improved our internal
processes, such as planning and control,'' he said.
Still, eLong has a long way to go to catch up to Ctrip. Though their business
models are similar, Ctrip seems to have done the better job of execution so
far.
``Ctrip is the faster, more aggressive player of the two,'' said TR Harrington,
a consultant at Mithras Group who studies the industry.
Part of the reason is that Ctrip from the outset focused its energies on online
travel, whereas eLong dabbled in various businesses before finally settling on
its travel vocation in 2001. In fact, eLong still owns unrelated portals such
as Xici.net and love.elong.com.
Even Tang acknowledges that Ctrip was better capitalized than eLong in the early
days.
Ctrip raised US$16.5 million (HK$128.7 million) of venture capital shortly
after its inception, while eLong had to wait until May 2001 to get its first
US$4.5 million injection.
This allowed Ctrip to develop better marketing channels, service platforms and
supplier relationships, and make strategic acquisitions early in the game. The
purchase in October 2000 of China's largest hotel reservation call center,
Xiandai Yuntong Tourism Service, made Ctrip an instant market leader.
Despite the looming presence on the horizon of Diller and IAC/Expedia, Neil
Shen, chief financial officer of Ctrip, is taking the competitive threat in
stride.
``Before IAC's acquisition of eLong, we led eLong by 20-30 percent,'' Shen said.
``Since then, we've grown to double their size.''
Ctrip controls 50 percent of the hotel consolidator market in China, double
eLong's share, he added.
An area where Ctrip is acknowledged to enjoy a big lead over eLong is guaranteed
rooms, which allow customers to receive instant confirmation of their
reservations.
This is crucial ahead of peak travel seasons such as the Golden Week holidays in
May and October.
Ctrip claims it has guaranteed rooms in a third of the 2,900 mainland hotels in
its inventory. eLong declined to reveal how many guaranteed rooms it can count
on in the 2,600 hotels it lists.
Still, no matter how secure Ctrip feels now, analysts say that sooner or later
it will have to rise to the challenge of globalization.
``In the short run, the domestic market will still be the focus of online travel
in China,'' said Harrington of Mithras Group. ``But in the long term,
international travel will play an increasingly important role in the
competition.''
Thanks to its corporate parentage, eLong has ready-made foreign partners in
Expedia and Hotels.com, another subsidiary of IAC. Both are powerful players in
North America and Europe.
Ctrip's focus, though, remains fixed on the mainland market. ``For the
international market, we are developing supplier networks, but we have no plans
at the moment to market our site in other countries,'' said Shen.
Ctrip may also find itself challenged some day by IAC's deep pockets and
Diller's reputation as a relentless pursuer of takeover targets.
Opportunities could emerge soon. China Southern Airlines, China Travel Service
(Holdings) HK and Cendant Corp are just a few of the companies that have
announced plans to get involved in the sale of travel services online.
``The industry is attracting a number of new entrants. Some will succeed,
others will fail and this will naturally be followed by a period of
consolidation. While Ctrip has some experience at mergers and acquisitions, IAC
has not only experience but more capital and a track record of being quite
aggressive when they identify the right opportunity,'' said Harrington. ``China
clearly has IAC's eye at the moment.''
Moreover, eLong has more cash on hand to finance a spending spree. ``We have
US$130 million, while Ctrip has US$65 million,'' said Tang.
Central government restrictions could act as a brake on eLong's ambitions,
however. Though it managed to acquire Ray Time, which operates a hotel VIP card
business in China, its attempts to buy air ticketing companies failed because
of limitations on foreign ownership of travel agencies.
Shen also said foreign business strategies do not always work in China. The
Chinese online market is unique - 70 to 80 percent of online travel
reservations originate on the telephone, he says, and not on the Internet.
Nevertheless, the market is young and expansion appears inevitable. Currently,
only 5 percent of all hotel bookings and 1 or 2 percent of airline reservations
are done online.
Survey firm iResearch forecasts the online travel market will grow to 2.8
billion yuan by 2007, nearly five times' last year's 610 million yuan.
Shen expects Ctrip to maintain a growth rate of 30 to 40 percent over the next
two years. eLong's Tang said that as the market expands both it and Ctrip will
be able to grow rapidly without necessarily stealing market share from one
another.
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