|

The company's compliance with censorship is setting
off alarms

Microsoft's Bill Gates, pictured on screen, has made many trips to China
strengthening the company's relationship with top Chinese leaders.AFP
Chinese bloggers who use Microsoft's new Web portal to post messages captioned
"democracy,'' "capitalism,'' "liberty'' or "human rights'' are greeted with a
scolding response.
A bright yellow warning appears: "This message includes forbidden language.
Please delete the prohibited expression.''
The restrictions were agreed upon by Microsoft and its Chinese partner, the
government-linked Shanghai Alliance Investment. But the forbidden words have
sparked a debate in Beijing and in the online world about how free speech could
be threatened when the world's most powerful software company forges an
alliance with the largest communist regime.
Multinational companies from cigarette makers to baby formula companies
routinely change their advertising and other corporate behavior to adapt to
local laws. Experts say that Internet companies such as Microsoft are often
flashpoints for controversy because their products are linked to free speech
issues and many rules governing blogs and electronic speech are evolving.
"There's a spectrum here,'' said Jonathan Zittrain, co-founder of Harvard's
Berkman Center for Internet & Society, and an author of a recent study on
Internet censorship in China. "It's one thing to provide a regime with steel,
another to provide bullets, and another to serve as the executioner.''
Officials with Microsoftargue that the software giant is only following local
laws and that any disadvantage is outweighed by benefits users get from the
software giant's services.
``Even with the filters, we're helping millions of people communicate, share
stories, share photographs and build relationships,'' said Adam Sohn,
Microsoft's global sales and marketing director. ``For us, that is the key
point.''
Company product manager Brooke Richardson said ``MSN abides by the laws,
regulations and norms of each country in which it operates.''
Microsoft points out that filtering objectionable words is nothing new. Even in
the United States, the company prevents several words from being used in
titles, including ``whore'' and ``pornography.'' Yahoo and Google, two other
large technology firms, have had to limit their search results in France and
Germany, where Nazi propaganda and memorabilia are banned.
In China, computer users often find that filters on Yahoo and other search
engines prevent them from accessing pages on topics deemed sensitive by the
Communist Party.
Human rights groups, including Reporters Without Borders, say Microsoft is
sacrificing free speech principles in its headlong quest for profits and that
the company should follow a higher standard.
``No one should break the law, but at the same time we all believe in universal
values,'' Julien Pain, head of the group's Internet monitoring group, said.
``If China required underage children to work, would you do it? Free speech is
not an American value or a French value. It's a human value.''
China has in recent months tightened its grip on the Internet and other media,
as well as on scholars and others seen deviating from the Communist Party line.
The nation's 150,000 journalists were recently instructed to attend a one-week
ideology course, according to media reports. And last month, the government
announced new rules requiring that all Web sites in China be registered.
The debate raises questions about whether multinational companies have a duty to
help promote political freedoms in a world where their power and global
standing rival many governments. Previous debates over corporate conduct have
focused on environmental issues, fair wages and working conditions.
If international firms do not act roughly the same in various markets, they
leave themselves exposed to charges of hypocrisy, said David Vidal, research
director on global corporate citizenship at the Conference Board, a
not-for-profit group that advises management. ``It's obvious that the biggest
test case of this will be China,'' he said.
Microsoft, along with many of its rivals, has made no secret of its keen
interest in China's nearly 100-million Internet users and a software industry
that has grown 380 percent since 2000, according to government statistics.
Microsoft chairman Bill Gates and chief executive Steve Ballmer have made
repeated trips to China in recent years, helping to strengthen the company's
relationship with top Chinese leaders in a country where connections are often
vital in securing deals. Microsoft's partner in the MSN China venture, Shanghai
Alliance, is run by a son of former president Jiang Zemin.
As part of its marketing campaign, Microsoft has donated software to state-run
China Telecom and China's State Economic and Trade Commission. It has pledged
to invest or donate US$10 million (HK$78 million) to the country's primary
education. And it has offered to provide free Windows operating systems to
government officials in Beijing for three years in return for its becoming an
exclusive software provider.
Microsoft blogging service, MSN Spaces, has attracted five million users, the
company said. The service was launched in China with the MSN China portal May
26. Computer users frequent the portal for e-mail, shopping, games and English
classes.
But Microsoft has agreed to restrict words on the site by using guidelines
outlined by Communist Party. Many terms banned in the subject lines of postings
on Spaces are not surprising: ``Dalai Lama,'' ``Tibet,'' ``Falun Gong,'' a
religious group outlawed by Beijing, and ``June 4th,'' the way Chinese refer to
the Tiananmen Square crackdown.
But the filtering appears to be arbitrary. Even as ``demonstration'' and
``violent chaos'' are blocked, ``riot'' and ``violent uprising'' are not. While
``separatism'' is forbidden, ``independence'' is fine. And some terms are
allowed in the body of a message, but not in the headline.
Microsoft is hardly alone in restricting content on Web sites. Yahoo, Amazon,
eBay and a host of Western high-tech companies are piling into China, lured by
the nation's 1.3 billion consumers and rapid economic growth. Along the way,
many have struck or are considering similar censorship arrangements with the
government.
``All Internet companies that deal with China voluntarily sign agreements that
their Web manager will censor any content on their Web site,'' said Anne-Marie
Brady, a China media expert at New Zealand's University of Canterbury. ``China
is so hot, firms just can't keep away. In China, money talks.''
Zittrain's April study on censorship in China declared that Chinese laws are so
vague that many companies feel obligated to act conservatively, fearing that
they may be barred from doing business or that their employees may be arrested.
Internet content providers, a category that evidently includes MSN China and
Yahoo, are required by law to monitor postings and remove any illegal or
inappropriate content.
Yahoo's senior international counsel, Mary Wirth, said Yahoo did only what the
law required when it dropped links to pages with objectionable material. ``We
do not go at all beyond what Chinese law requires,'' she said.
Although bloggers from Singapore to Britain have condemned Microsoft's decision
to restrict words in its blogs, the issue has received far less attention
inside China. A search of Chinese-language chat sites last week found few
entries on the subject, probably because discussions were shut down by the
nation's estimated 30,000 cyber police or because filtering is so widespread
that Chinese found nothing unusual in Microsoft's decision.
Television network employee Yang Jie, 29, said he enjoys the idea of having
virtual territory where he can plant whatever he wants, ``so long as it doesn't
touch on subjects overly sensitive to the ruling Communist Party.''
Yang isn't particularly bothered by China's filtering policy, he said, except
occasionally when he wants to write on issues like the Nanjing Massacre in 1937
and is forced to use code words or indirect references.
When it comes to Microsoft, however, Yang believes the software giant is doing
the right thing.
``It's natural for companies to adjust their practices in foreign countries to
get profits,'' he said.
``As they say in politics, there are no permanent friends, just permanent
interests.''
LOS ANGELES TIMES
|