Hiccup hits cops' hotline

Central Station | 10 Oct 2019

The police instant messaging hotline on telecoms platform Line broke down less than a day after the cops opened it for citizens to send over intelligence and videos of criminal acts.

Last month police launched 10 similar anti-violence tip-off hotlines on WhatsApp, but Facebook - the owner of the messaging app - suspended the accounts three days later, saying the platform is only for private messaging.

Police announced at a press conference on Tuesday that it relaunched hotlines on Japanese messaging app Line and mainland app WeChat, adding that it also accepts reports of violent crimes through phone messages.

However, people said on online forums yesterday morning they could not get on the police hotline on Line, as the app said "an unknown error occurred."

In a posting by IT workers on Facebook page Frontline TechWorkers Concern Group, it was said that the police did not apply to Line for an official account but only set up a normal account, which can be connected to only 5,000 users at most.

"The quota was used up immediately. Police don't even know how to use Line,"

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