Repair rights scare big tech

Technology | Elaine S Povich 18 Nov 2019

Alex Buchon carefully inserted a slim, credit-card-sized tool into the gently warmed glue holding a broken iPad together. Patiently, he sliced through the glue to separate the screen from the rest of the device, exposing its innards.

The electronics technician needed to get inside to determine whether the device needed a new battery. If so, he wouldn't be able to get it from Apple - the company makes them available only to Apple dealers and Apple-authorized repair shops.

Instead, DMV Unlocked Wireless, the Washington, D.C. store that employs Buchon, stocks knockoffs and parts scrounged from discarded devices. Independent repair shops and home tinkerers would have a much easier time if Apple provided them with parts, instructions and software.

Legislation considered this year in 20 states would require manufacturers to do just that - but so far, the so-called right-to-repair measures have foundered against fierce opposition from the tech industry.

The bills would apply to cellphones, tablets, farm equipment, appliances and any other products with software and computer chips. Some of the measures have been withdrawn, others are languishing in committees, and none has received a floor vote.

Lawmakers' interest in the issue has grown since a few years ago, when only a handful of bills were introduced. But so has the opposition.

"We fully understand the desire of tinkerers, and do-it-yourseers, to repair broken appliances and devices," said Dusty Brighton, executive director of the Security Innovation Center, a coalition of tech companies that has opposed the measures.

"(But) the electronics are highly integrated products, and repairs require training and accountability. Untrained repairs can compromise ... safety, privacy and security."

But Maureen Mahoney, a policy analyst for Consumers Union, said manufacturers are "conjuring up safety risks" to sway legislators.

She noted that car companies made similar arguments several years ago, before Massachusetts voters in 2012 approved the first automotive right-to-repair law.

Two years later, the auto industry signed a memorandum of understanding based on the Massachusetts law, under which new carmakers agreed to provide the same service information and tools to independent repair shops and franchised dealers across the country.

"It's hard to think of a product that has more to do with safety than automobiles, and we haven't seen safety problems with that," Mahoney said. "It should be up to the consumers to decide who repairs their products."

New Hampshire state Rep. David Luneau witnessed the vehemence of the opposition when his digital right-to-repair bill was considered in committee. Opponents wearing John Deere T-shirts packed the hearing room.

The farm equipment manufacturer opposes the bills because it fears its technology could be corrupted by amateur or untrained repairers.

"I look at it as a consumer protection bill," Luneau said in a phone interview. "It provides the consumer with options on how to prolong the usefulness of equipment they buy. It takes away a little bit of industry control in terms of extending the life of a piece of equipment." That makes it an environmental issue, too, he said.

John Deere responded to inquiries with a statement from Ken Golden, director of global public relations. "John Deere supports the right to repair but not the right to modify," he said. Customers can "maintain or repair" the product, he said, but they cannot have access to embedded software, which is designed to control emissions and safe operation.

There are several arguments against the bill, including that it could force companies to give away proprietary information, said State Rep. John Hunt, the panel's highest-ranking Republican and a former Apple dealer.

John Reynolds, a technician at the Little Shop of Hardware in Baltimore explains the challenges of fixing computers without being able to order parts directly from the manufacturer.

"If a consumer doesn't like Apple, they can buy something else," he said. "If New Hampshire were to pass this, do you think Apple would roll over and make this available? No. They would say they are not selling iPhones or computers in New Hampshire."

Apple announced in August that if independent technicians across America take the company's certification course, it will provide them with genuine parts and equipment to repair iPhones.

In California, home to Silicon Valley, a proposed right-to-repair measure also has run into stiff headwinds, with hearing on the bill scheduled for this summer was postponed after tech companies raised strong objections.

Fraz Khalid, who owns DMV Unlocked Wireless, said third-party suppliers usually catch up to new phones and parts within a month of their introduction by the manufacturers, and, he said, they are the same quality as genuine parts.

Khalid said becoming an Apple-certified repairer prohibits you from doing repairs on other phones.

In addition, he said, his shop can perform repairs for about a third of the cost of a certified Apple repair. A screen repair for an out-of-warranty iPhone 8 costs $149 (HK$1,165) according to Apple's website. Khalid's store can do it for $60, using an "after-market" part.


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