New Samsung foldable smartphone screens come apart

Business | 18 Apr 2019 2:50 pm

South Korea's Samsung Electronics said today it has retrieved Galaxy Folds given to some early reviewers in the United States to look into their claims that some units came apart.

Samsung provided a limited number of the device to media for review ahead of its launch for April 26 in the U.S., but some journalists said the new device that costs nearly US$2,000 broke after just a few days of use.

"We will thoroughly inspect these units in person to determine the cause," Samsung said in a statement. "Separately, a few reviewers reported having removed the top layer of the display, which caused damage to the screen."

Samsung said the main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from scratches.

"Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers," the company said.

The new phone features a 7.3-inch display, which folds into a compact device with a separate 4.6-inch cover display.

Samsung said it invented a new polymer layer and created a display that is around 50 percent thinner than the typical smartphone display. The new material makes the Galaxy Fold flexible and tough, and built to last, it noted.

"The screen on my Galaxy Fold review unit is completely broken and unusable 
just two days in," Bloomberg's Mark Gunman tweeted, AFP said.  And Dieter Bohn of The Verge said: "Something happened to my Galaxy Fold 
screen and caused a bulge... It's broken." -Yonhap/The Standard 

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