MTR commuters unaware of discounts

Local | Charlotte Luo 5 Nov 2018

Many commuters were unaware that they could avail of discounts on the MTR over the weekend, the rail operator's treat after signaling problems paralyzed four of its lines last month.

As a gesture of apology, MTR Corporation Ltd halved the fare for adults on Saturday and yesterday. The treat meant adults traveled on the MTR at heavily discounted fares often paid by children.

Children, students and the elderly also enjoyed a big discount as their trips cost a mere HK$1.

A 30-year-old man, surnamed Lam, took the MTR from Hung Hom to Kwai Fong to visit friends yesterday.

He was surprised to see his fare cost 50 percent less.

"I only found out when I tapped my card when I exited the station. I wondered why it was cheaper," he told The Standard.

He also said that while the discount was not much, "it's better than nothing."

Another commuter, surnamed Li, did not know that she only had to pay the equivalent of children's fares when she went yesterday with a friend for shopping in Kowloon Tong.

She said MTRCL should introduce more discounts in the future during weekends and weekdays.

Only two of five other people who took the Kwun Tong line were aware of the discounted fares.

MTRCL said yesterday it notified passengers about the discounted fares through announcements on its website and mobile apps, as well as advertisements on radio and newspapers.

It provided the discounts over the weekend to compensate for the mid-October disruption of its services on four lines.

On October 16, hundreds of thousands of commuters were stranded for over six hours on the Island, Kwun Tong, Tsuen Wan and Tseung Kwan O lines.

Adult Octopus holders who traveled on the MTR over the weekend automatically paid child fares, while concessionary Octopus holders enjoyed a flat fare of HK$1 per trip.

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