More cheap tickets after park website jam

Local | Chuck Pang 12 Jan 2017

Ocean Park will now sell 48,000 tickets at a discounted price of HK$40 over 12 days after more than 30,000 people scrambled for the cheap tickets on its website yesterday causing the server to jam.

The theme park is celebrating its 40th anniversary and had originally offered 4,000 tickets each day for a week at a discounted price of HK$40 to local residents to purchase online.

But at around 4.30pm yesterday, the park announced on its website: "Due to overwhelming response, waiting time may take more than 30 minutes. New requests for ticket purchase will be suspended."

Comments were left on Ocean Park's official Facebook page by residents who had been queuing for a long time but were unable to buy the tickets. One said: "After waiting for 79 minutes, the website still says I'm queuing."

On HK Golden, a popular online discussion forum, a member said: "I have prepared in advance to buy the tickets, I even borrowed computers from my colleagues. All computers were on the website at 15.50 but I still couldn't load the page."

Ocean Park apologized to the public in a press release yesterday.

It said that after checking the computer system, it found some people were not using a normal process to obtain the tickets online.

Local residents can now buy the discounted tickets from next Monday until January 27 at the park's ticket office by presenting their Hong Kong identification card, with a quota of 4,000 tickets each day.

The park's chief executive, Matthias Li Sing-chung, said earlier that the website was prepared to handle a large number of people accessing at the same time.

Normal ticket price for adults are HK$438 and local residents can enjoy free admission on their birthday by presenting their Hong Kong ID card.

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