Wednesday, October 22, 2014   

Consumer watchdog slams online store over sales practice
(07-08 11:34)

The Consumer Council says it's received numerous complaints about the online shop, birth.hk, which sells infant products to mostly mainland customers.
It said it had received more than 90 complaints since May last year involving claims amounting to HK$285,000, most of which remain unresolved.
The chief executive of the council, Gilly Wong, said all complaints involved mainland-based customers ordering infant formula which they claimed the company either failed to deliver on time or failed to issue a refund for.
Wong said the company was uncooperative when the council asked it to stop accepting online orders.
To avoid further problems, she said the Council's decided to name and shame the trader.
The consumer watchdog said it has referred the case to the Customs Department for investigation. --RTHK   
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