|Japanese cosmetics maker Kanebo admits spotty skin gripes from women treble to 7,200
Japanese cosmetics maker Kanebo who products are sold in Hong Kong, said the number of complaints about skin discoloring caused by whitening products has topped 7,000 from customers.
Kanebo is a subsidiary of Japanese company Kao.
Last month, the company announced a recall of 54 of its products with a substance called 4HPB, or Rhododendrol, a synthetic version of a natural compound developed by Kanebo.
A company spokesman also said it would pay medical costs for any customers who had suffered uneven coloring of their skin, even after they have discontinued the products.
Kanebo has received 7,266 complaints mostly from Japanese consumers who used creams such as “Blanchir Superior.’’ Of these 65 complaints were from overseas.
The latest figure is more than triple the number of complaints announced last month.
Kanebo's recall involving almost 4.75 million products on retail shelves affects Japan, Britain and 10 Asian territories: Taiwan, Hong Kong, South Korea, Thailand, Singapore, Malaysia, Indonesia, Myanmar, the Philippines and Vietnam.
“We are nearly finishing recalling affected products, but we are still receiving complaints,'' the spokesman said.
Skin whitening products are popular among women all over east Asia, with users seeking white skin tones.