(Consumer tech) Samsung admits Galaxy Fold screen, hinge defects
Tuesday, April 23, 2019
A few malfunctions in Samsung's new phone Galaxy Fold have been linked to user error by reviewers removing a protective film that is integral to the screen, but there are some instances of problems with the device itself, the South Korean company says.
"Preliminary inspections of faulty phones that still had their protective film in place showed signs of impact on the top and lower parts of the hinge mechanism where the folding screen is exposed," a Samsung official said, Yonhap reports.
The company said that because of the folding nature of the smartphone-tablet hybrid, there are minute gaps in the device and the screen that are vulnerable to shock and debris.
"Samsung is looking thoroughly into the issues and will take action to better protect the display," the company said, adding that the phones will ship out with more clearly marked warnings so people won't mistakenly remove the protective film.
Following the U.S. launch, Samsung had planned to ship the phones to Europe on May 3, followed by its release in its home market in the middle of next month. On Monday, the company pushed back the showcase event for Hong Kong and Shanghai that was set for today and tomorrow.
Related to the postponement of the Galaxy Fold's release, some market watchers speculated that Samsung is moving fast to prevent a repeat of the Galaxy Note 7 debacle in 2016, when its stylus smartphone caught fire due to battery problems, which led to massive recalls and a production.