Frustrated passengers rail against mega bridge bus operatorsLocal | 29 Oct 2018 5:28 pm
Complaints about long queues and inadequate services spilled into a second day at the Hong Kong port of the newly opened Hong Kong-Zhuhai-Macao Bridge today.
Hundreds of people waited under the sun for shuttle buses that run between the bridge's Hong Kong and Macau ports. Most of them said they had queued for more than half an hour.
One woman waiting told RTHK's Phoebe Ng that she would never use the bridge again.
"I think none of the people here feel comfortable waiting under the sun. I think I will take the ferry. It's easy and faster, and we don't need to wait in a long queue," she said.
Transport Secretary Frank Chan said the government has discussed with a bus operator ways to improve its services.
He noted that long queues built up between 6pm and 8pm on Sunday evening. He added that it takes time for the authorities and the bus operator to learn more about people's travel patterns.
Meanwhile, he said the government will start issuing an extra 5,000 permits next week for private cars to cross the bridge.
Currently, only 5,000 private cars or trucks are permitted to use the bridge.
The announcement that more permits are to be issued comes as traffic flow has repeatedly fallen short of government predictions since the bridge opened last Wednesday.